Camino for Citizens
Bridge the gap between you and your citizens
Camino’s Applicant Guide is the easiest way to start a new project in your community. Our intuitive software simplifies complex regulations for applicants and saves time for your team.Get started with us
An applicant can enter an address and answer a series of questions. Our Guide will list every rule, requirement, and fee that applies to that project. Citizens are given a clear process to follow from day one.
Automatic Zone Checks
Automatically detect whether a project is allowed based on its location. Flag special requirements for flood zones, fire zones, and historical preservation areas.
Each applicant gets a questionnaire that is tailored specifically for their project.
I honestly didn’t think the application process was going to be as straightforward as it was. It was so clean. I would submit to San Rafael 100 times if I could! I don't even know how to explain what I've been dealing with with other cities compared to San Rafael.
Applicant in the City of San Rafael, CA
Camino gives you one central place to store all your building, planning, and zoning rules to keep everybody on the same page.
Configure and customize any kind of project or submission type for your organization. Camino is flexible enough to handle a wide range of applications.
Configure your Guide through a visual, user-friendly interface. No coding required.
decrease in customer phone calls
decrease in counter visits
Improve Engagement through Reporting
Monitor citizen engagement and identify bottlenecks and pain-points in your process with our inbuilt reporting tools.
By default, Camino offers reporting on visitor traffic, applicant bottlenecks, submission types and more.
Administrators can easily access data by directly logging into your organization’s reporting database. This information can be plugged into any reporting tool of your choice.
Give every applicant a list of the permits, forms, and fees that apply to their specific project.
Automatic Fee Calculation
Based on project details, calculate the costs for simple and complex, multi-permit projects.
Real Time Chat
Respond to applicant’s questions directly through Camino. Capture all communication in one place.
Issue Digital Documents
Create document templates to be filled and issued to applicants when their project is approved.
Automatic Zone Checks
Automatically detect whether a project is allowed by zone. Flag special requirements for flood zones, fire zones, and historical preservation areas.
Collect and store project information in customizable data fields to be used in reviews or reporting.
Camino helped Santa Clarita reduce calls by 20% and issue permits 35% faster.
Camino has completely revolutionized the way our city provides permit services to customers. Their Permit Guide has enabled us to provide a higher level of customer service with less staff time. Feedback from our customers and staff has been overwhelmingly positive.
John Caprarelli, City Building Official